This is probably the most important mindset shift for successful RPA implementations.
Many of the initiatives on RPA either do not take off or ends up in failure when RPA is considered an IT tool and goes through the usual Tool evaluation and roll out cycles.
IT has to be involved from the beginning though. IT’s role in RPA implementations is to ensure proper technical governance (eg. Hosting, Security etc.). The organization should let Business lead the automation of processes.
It is not easy but worth the time to have discussions and align everyone with the notion that business would lead the process automation.
